This article aims to shed light on the reasons behind an automation in maintenance, the steps being taken to resolve the issues, and how we are committed to maintaining a high level of availability for our valued users.
In the fast-paced world of data-driven operations, ensuring seamless workflow can be a challenging endeavor.
At times, technical issues arise, disrupting the smooth functioning of data extraction and analysis.
Currently, some workflows can be in maintenance to address certain changes that have been detected on both the API points and the interface.
Understanding the Issue: Our data acquisition process primarily relies on two methods: data retrieved through the user interface and data obtained via API points. However, recently, we have identified changes in both the API points and the user interface. This simultaneous alteration in the two primary channels has affected the extraction process, causing us to face challenges in obtaining data as efficiently as before.
The Ongoing Efforts: Our dedicated tech team is fully committed to resolving these issues. They are diligently working on rectifying the discrepancies and ensuring a seamless workflow. We understand the importance of timely updates and the impact on our users' operations. Rest assured, we are sparing no effort to expedite the resolution process.
Keeping Users Informed: Transparency is a core value we hold dear. To keep our users updated on the progress, we will be providing regular notifications about the status of the robot's update. You can check the status page that has been specially designed for this purpose. It will provide real-time information on the maintenance progress, allowing you to stay informed about when the issue will be resolved.
Notifications for Workflows in Maintenance: As we strive to enhance the user experience, we have implemented a new feature – "Notifications for workflows in maintenance" This feature empowers users to set up notifications, enabling them to receive timely updates on maintenance-related activities. With this option, you can stay informed and plan your operations accordingly, mitigating the impact of any disruptions.
The Dynamic Nature of the Web: The online landscape is continually evolving, and the web changes at an astonishing pace. It is only natural that, from time to time, unforeseen issues arise. Despite the challenges posed by this dynamic environment, we are committed to upholding the highest level of availability for our users. Our determination to maintain an efficient workflow remains unwavering.
The ongoing maintenance of our automation is a testament to our commitment to providing our users with reliable and effective data services. We sincerely appreciate your understanding and patience during this period. Our tech team is working relentlessly to resolve the technical issues, and we will keep you informed every step of the way. Meanwhile, do make use of the status page and consider setting up notifications to stay updated on the progress.
As we navigate through these challenges together, we are confident that our dedication to excellence will result in an even more robust and efficient workflow for all our users.
Thank you for your continued trust and support!