Understanding the status of a job

You can understand the situation of your main jobs by looking at their status. However, for a deeper understanding of the situation, a closer inspection is warranted.

Introduction

In this article, we will guide you through what you should check to gain a clearer understanding of what is happening, and what needs to be done on your side, if necessary.

But first, a quick recap:

Meaning of the different statuses

Click on a status below to jump directly to its section:

• Success
• Warning
• Running
• Paused
• Stopped
• Shutdown
• Pending

Why is your workflow/job in Success?

Success: All your step jobs inside your main job have succeeded.

• You do not need to do anything. Everything is in success, so check out that you have the results you wanted, download it, and that's it! :D
  
  
  ⚠️ However, if you see in the step overview, all your step jobs in success and the main job has another status than the "Success" one, please contact us. It might block your Webhook if you have one.
  
  

Why is your workflow/job in Warning?

Warning: One of your step job needs your attention inside your main job.

• When you have a “warning status”, you must check the details of your job. It means that one of the step job got a warning. Please, click on the step to get more details and check out the Error Message & "How-to solve this issue" to help you fix it.
  
  
  

  This issue often arises due to incorrect configurations, such as inputs or parameters that you've set in the job configuration.

Why is your workflow/job in Running?

Running: A job step is still running inside your main job.

• Well, here you do not have to do anything. Just wait for your step jobs to finish until it succeed or ⚠️  if it has another status, check out what you need to do from the other status explanation.
  Important: If your step is still with the running status, it's probably because it has still inputs in the queued that needs to be processed.
  
  You probably reached your daily limit, so the job inside is probably scheduled. 
  
  

Check out the guideflow below to learn how to navigate your job effectively.

Another potential scenario is that you might have set specific Job Settings to launch your workflow at a designated date and time.

• As a result, if the job didn't complete, it could be rescheduled. In this case, please review your schedules and the associated limits.
  
  If you wish to ensure the completion of this job, follow these steps: Go to the job details > Click on Actions to the one scheduled > Select Stop, and then retry by adjusting the job settings accordingly.
  
  Do not hesitate to help you with those articles: Manage schedules & Launcher Settings: advanced scheduling options.

When using the Connect LinkedIn Profile action, you might notice your job getting rescheduled repeatedly, even if you haven't hit your daily limit. This happens because you’ve reached the limit manually (test manually to verify), so the job will keep rescheduling and launching the workflow until it successfully passes.

Why is your workflow/job Paused?

Paused: One of your step inside your main job got the “paused” status.

• When a job gets the paused status, it is often related to invalid cookies, you don't have enough credits with your email finder you are using, or outdated API key.
  
  For invalid cookies, check out this article to help you: Refresh & Retry selected paused jobs at once
  
  
  
  

Why is your workflow/job Stopped?

Stopped: One of your step job has been stopped, so the main job got the stopped status.

• When a job has been stopped, it can only be done on your side.
  ⚠️  If not, please, contact us!
  
  
  
  

• To retry a stopped job, navigate to the main job, then click on the specific step job where you see the Stop Icon. From there, you can retry the job > Actions > Retry.

  If the step status displays as 'Not Started Yet,' you won't be able to retry it. In such cases, please contact support, and we'll assist you by launching the step on your behalf. 💪

Why is your workflow/job in Shutdown?

Shutdown: You probably get the error message "All inputs failed. Please correct them before retrying your job." in one of your step or another error message.

This one might be tricky, though you always have the full detail.

Check out the input tab inside this specific job to see if you have more precision on the error. 

1. To do that, click on the step with the shutdown error to display the side-navigation menu and click on the job with the shutdown status.
2. Finally, select the Inputs tab:
3. You will be able to inspect the input messages to try to understand what happened.
   In some cases, you will be able to retry the job by correcting the inputs.
   
   Check out the guideflow below to learn how to navigate your job effectively.

This type of error is generally a bit more complicated and tech-oriented.

You can either retry or contact us to fix.

Why is your workflow/job in Pending?

Pending - Not Started yet: Your job is waiting to be scheduled

• When your main job is pending, you will find inside a step with the “Scheduled” icon, because you have another exact same step with a limit scheduled & soon will be in Running. 
  
  
  
  
  
  Therefore, if you want to know which job will be launch next, regarding the exact same action "for e.g. Connect LinkedIn Profile". You must check in your Activity Page > Select Account > Limit Tab > Click on the limit (e.g.: Connection Request).
  
  • • The one that will be launch next has a date set.
      
      
      

• Another potential scenario, when your main job is still pending, is that you might have set specific Job Settings to launch your workflow at a designated date and time.

  • As a result, the first step will show you a scheduled date. In this case, please review your Job Settings. Actions > Show configuration > Job Settings > Eligible times
    
    
    
    If you wish to ensure the completion of this job, follow these steps: Go to the job details > Click on Actions to the one scheduled > Select Stop, and then retry by adjusting the job settings accordingly.
    
    Do not hesitate to help you with those articles: Launcher Settings: advanced scheduling options.