Complete guide to ask us for help ♥️ – Captain Data

NEW FEATURE: Don't hesitate to try our new powerful helper assistant before reaching out to us > HelpHub - AskAI

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Successful problem-solving requires finding the right solution to the right problem.

90% of the requests are solved without a meeting with our team

Upskill your game, going from Beginner to Expert with our many guides 💪

In this Help Center, you'll find tutorials on how to leverage Captain Data.

Why don't you start with our Academy: Master Outbound & ABM? It covers many outbound topics, and you'll get to use many of our most popular templates!

We handle every incoming requests

If you need help or support of any kind, we kindly ask that you use the CMD+K search bar, or AskAI button at the bottom left of the page:

How-to use the HelpHub - AskAI

You can search the "Help Center", ask a question to our "AI", or reach out to us by clicking on "Contact Support":

Note that we don't use other channels like personal emails or LinkedIn messages to handle the requests faster :)

To avoid back-and-forth emails

Please provide clarity in your request by clearly stating your question, what you are trying to achieve or when reporting an issue.
The Workflow/Job URL (not the ID): it should look like https://app.captaindata.co/workflows/xxxxx
If the workflow uses a Google Sheets Spreadsheet, make sure we can access it by inviting us or by making it public.
We recommend you provide screenshots illustrating your points/issue.
OR make a video using a screen recording tool like loom.com or tella.tv.
So we have the full context and can reproduce the issue if necessary.

If you have a Use Case in mind

Give us a sample of the data you have (CSV file or your list of inputs)
Tell us what you want to get e.g: Email of decision makers, sending LinkedIn messages, People and Company data, LinkedIn profiles, extract reviews, etc.
If possible, to gain a better understanding of what you are trying to achieve, please provide each step you manually undertake to arrive at this data.