Complete guide to ask us for help ♥️ – Captain Data

Successful problem-solving requires finding the right solution to the right problem.

90% of the requests are solved without a meeting with our team

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In this Help Center, you'll find tutorials on how to leverage Captain Data.

Why don't you start with our Academy: Master Outbound & ABM? It covers many outbound topics and you'll get to use many of our most popular templates!

We handle every incoming requests

If you need help or support of any kind, we kindly ask that you use the Help button at the bottom of the left menu:

You can search the Help Center or ask a question, by clicking on "Leave us a message":

Note that we don't use other channels like personal emails or LinkedIn messages to handle the requests faster :)

To avoid back-and-forth emails

a) We need you to be clear on what you're trying to do

b) We recommend you make a video using a screen recording tool like loom.com or tella.tv so that we have the full context and can reproduce

If you have a use case in mind

a) Give us a sample of the data you have (CSV file or your list of inputs)

b) Tell us the data or action you want to get, i.e. email of decision makers, sending LinkedIn messages, people and company data, LinkedIn profiles, extract reviews, etc.

Kindly provide us with the following:

Brief description of what you are trying to achieve
The Workflow URL: it should look like https://app.captaindata.co/workflows/xxxxx
The Job URL (most useful) that looks like https://app.captaindata.co/workflows/xxxxx/job/yyyy
⚠️ Please do not just copy-paste the Job UID, but provide the full URL
If the workflow uses a Google Sheets Spreadsheet, make sure we can access it by inviting us or by making it public
You can also attach a screenshot of the issue